Terms and Conditions
   

The Terms and Conditions as listed form the basis of participation in PetroBonus® Programme; they are intended to protect your rights as a Member of PetroBonus Programme. These provisions will govern your participation in this programme, and you are requested to read these carefully and understand all of them.

Should you require clarification or further information, you may contact the BPCL Petrol Pump or call us on our Helpline Nos. 1800-22-2725 (Toll Free) or 022 4042 2725 or email us at ni.muelorteptarahb@sunobortep


 
Definitions
Membership Enrolment
Loading and Payment
Accrual of Petromiles
Rewards and Redemptions
General
 
   
Definitions go to top
  1. PetroBonus is a Programme which is owned and operated by BPCL in BPCL RO across India and is targeted at individual vehicle owners in India.
  2. Membership and benefits of PetroBonus Rewards Programme are offered at the sole discretion of Bharat Petroleum Corporation Limited, hereinafter called as BPCL.
  3. ‘BPCL RO’ means participating BPCL Retail Outlets (petrol pump) at which the Petro Card would be accepted for earning Petromiles®.
  4. ‘Member’ means a Member of PetroBonus Programme.
  5. ‘Petro Card’ and ‘Card’ refers to the pre-paid card that you receive as a Member of PetroBonus Programme.
  6. ‘Petromiles’ means the award given to a Member for utilising the services or facilities offered by BPCL as specified in the programme from time to time.
  7. ‘Reward’ is the benefit and service that a Member can avail of through exchange of his or her Petromiles.
  8. ‘Data’ means personal information provided in the application form.
 
   
Membership Enrolment go to top
  1. Membership is open to all individuals who are aged 18 (eighteen) years or more by filling up a Petro Card Application Form and paying an enrolment fee (currently Rs.250/-) or as per the offer at any BPCL RO.
  2. The enrolment fee of Rs. 250/- is non refundable.
  3. Petro Card will be delivered to the Member within 21 working days of receipt of a completed application form.
  4. The PetroBonus Programme Membership will be valid for a period of 6 years from the date of issue of Petro Card. If you are an active user of Petro Card, your membership may be renewed for a further period of 6 years at the discretion of BPCL. The Petromiles earned in a financial year are valid for a period of 6 financial years from the beginning of the next financial year after the accrual of Petromiles, subject to the membership being valid. In case the membership expires, you should utilise the balance amount on the card at a BPCL outlet within 3 months from the date of expiry of membership, failing which it will lapse and cannot be utilised. (Note: Financial year refers to 1st April of that year to 31st March of the following year)
  5. All cards will be provided with a PIN feature.
  6. The card is non-transferable and intended for personal use only. Any liability arising due to card loss, misuse, or out of sharing of PIN consciously or otherwise, would render the Member liable for all losses.
  7. The Member will be solely responsible for the inconvenience or inability to use the card due to forgetting the PIN till the time BPCL is intimated in writing. The card will then have to be returned to BPCL who in turn will reset the PIN.
  8. The Petro Card can be used to purchase Fuel, Lubricants and products from the In&Out Convenience Store at participating BPCL RO.
  9. The Member should take adequate precautions to protect the card and prevent damage.
  10. Should a card be lost, a fresh application can be made for a replacement card on payment. The latest charges would be available on request and can be viewed on the website of the programme.
  11. The loss of the card should be intimated to BPCL immediately, and BPCL shall arrange to hotlist the card within 48 hours. However, BPCL will not be liable for any misuse whatsoever during the interim period.
  12. If the hotlisted card is subsequently found, it cannot be de-hotlisted and the card holder will have to apply for a replacement card.
  13. All communication will be sent to the address given in the enrolment form and it is the responsibility of the Member to inform BPCL about any changes in the address.
  14. All communication will be deemed to have been received by the Member and BPCL bears no responsibility for communication not received or lost in the mail or courier.
  15. All telephone instructions received and verified by two unique identifiers shall be deemed proper and BPCL shall not be liable for executing these instructions in good faith. All such telephone instructions will be treated as having been written and signed.
  16. The Member permits BPCL to use the ‘Data’ for marketing activities. However, BPCL would ensure confidentiality.
 
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Loading and Payment go to top
  1. The card will have the electronic equivalent of cash loaded on the chip which will be referred to as e-cash. The amount to be loaded will have to be deposited in cash with the dealer of the BPCL RO having the loading facility.
  2. The card will have to be physically taken to the card reader for the amount  to be loaded on to the card.
  3. The e-cash is a payment towards future purchases.
  4. The minimum load amount at each time would be Rs.500 per card. Any additional amount desired to be loaded will have to be in the multiples of Rs. 100/-
 
   
Accrual of Petromiles go to top
  1. The programme currency is Petromiles.
  2. Membership of the PetroBonus Programme entitles the Member the right to earn Petromiles which can be redeemed for rewards in accordance of the terms and conditions of the programme.
  3. Petromiles can be earned only at BPCL RO. The list of BPCL RO is subject to change at any time, without notice. Additions and deletions to the list of BPCL RO will be announced from time to time. For a detailed list of BPCL RO Members may log on to www.petrobonus.com.
  4. Petromiles will be earned on transactions and are liable to be changed. The details of the Petromiles earned on transactions would be available on request and can be viewed on the website of the programme.
  5. Members will earn Petromiles on every Indian Rupee spent on eligible charges (Fuel, Lubricants and In&Out™) only at BPCL RO.
  6. Petromiles will be automatically credited only if the Petro Card is used for payment at the BPCL RO.
  7. A transaction slip would be generated at the time of transaction that should be checked for accuracy of details. Any disputes on the debits can be verified and corrective action taken only if the transaction slip is provided to BPCL.
  8. Petromiles earned by any individual Member cannot be combined with or transferred to other PetroBonus Member or to reward programmes administered by past, present or future partners of BPCL and any other programmes offered by BPCL.
  9. If a Member believes he or she has not received Petromiles for any transaction made by the Petro Card, or any partner Petromiles, he or she must contact us on our Helpline Nos. 1800-22-2725 (Toll Free) or 022-4042 2725 or email us at petrobonus@bharatpetroleum.in. For the Member’s protection, he/she should check that all points are transferred onto the Petro Card at the end of each transaction.
  10. For the Member’s protection the Member should retain all original transaction slips until the point credit of Petromiles has appeared on the Petromiles statement.
  11. A Member cannot purchase Petromiles or add Petromiles in any other way other than purchasing any of the eligible products under terms specified, in order to redeem the Petromiles for rewards.
  12. Any fractional Petromiles earned will be truncated to the nearest integer. For example, if a Member earns 125.90 Petromiles from a transaction, it will be rounded off to 126 Petromiles, but if he / she earns 125.40 Petromiles it will be treated as 125 Petromiles.
  13. Accrued Petromiles do not constitute property of the Members except specifically provided herein, no accrued Petromiles are transferable in the event of death, as part of a domestic relations matter or otherwise by operation of Law.
  14. Petromiles issued have no monetary value and cannot be bartered or sold by Members for cash at any point of time. These Petromiles may only be exchanged for rewards or benefits on offers through PetroBonus Programme.
  15. Any Petromiles or benefits which BPCL deems to have been transferred sold or assigned in violation of programme rules may be confiscated or cancelled.
 
   
Rewards and Redemptions go to top
  1. PetroBonus membership entitles Members the right to earn Petromiles, which can be redeemed for rewards in accordance with the terms and conditions. Kindly log on to www.petrobonus.com for the details.
  2. All taxes and applicable incidental expenditures as and where applicable will be borne by the Member.
  3. Redemption rewards once issued will not be exchanged and the Member will not be entitled to any refund or credit for the Petromiles redeemed.
  4. Member will be handed over his/her Quick Reward instantly by the dealer, where he/she got enrolled, on redeeming his/her Petromiles, while in case of Cherished Rewards, the reward will be sent to the address registered with us within 6-8 weeks of redeeming the Petromiles and submitting his/her request.
  5. BPCL does not bear any liabilities or responsibilities for lost vouchers and credit will not be given for unclaimed and unutilised vouchers.
  6. Any holder of the Petro Card can redeem Petromiles for rewards and BPCL has no liability of this, redeemed by any other person other than the Member.
  7. BPCL will not meet the cost of any tax, which may apply to rewards particular to this programme. This is the sole responsibility of the individual recipient.
  8. All rewards are subject to availability and supplier restrictions. BPCL may, without notice, withdraw or substitute any reward for another reward of comparable value and nature.
  9. Rewards classifications and redemptions centers for Quick Rewards may change at any time without notice at BPCL’s sole discretion.
  10. No credit or substitution will be given for any rewards that are partially used.
  11. Members must address all their queries, comments regarding reward items, damage of products on receipt, etc. to PetroBonus at P.O. Box No.16579, Worli, Mumbai – 400018 or call us on our Helpline Nos. 1800-22-2725 (Toll Free) or 022-4042 2725 or email us at ni.muelorteptarahb@sunobortep
  12. BPCL takes responsibility for providing products on time. However BPCL cannot guarantee delivery handled by third party vendors and courier companies, since they are not in control of BPCL.
  13. Members must take open delivery of rewards from outlet and must not accept damaged products. Any complaints post acknowledgement will not be BPCL’s liability. 14. Any risk/loss during usage of the product is not the responsibility of BPCL.
 
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General go to top
  1. BPCL reserves the right to discontinue PetroBonus membership to any Member who appears to be using the programme in a manner inconsistent with the terms and conditions or intent of the programme or any portion of the programme, including, but not limited to, reward redemption. BPCL also reserves the right to discontinue membership for any Member who acts in a manner inconsistent with local or state laws, statutes or ordinances. Discontinued membership may result in the loss of all accumulated Petromiles and the cancellation of all rewards, benefits and privileges.
  2. All interpretations of programme rules shall be at the sole discretion of BPCL.
  3. Any Member who has not earned Petromiles for 12 consecutive months may be removed from the mailing list of active Members.
  4. BPCL reserves the right to add, modify, delete or otherwise change any of the rules, conditions, benefits, rewards or reward level pertaining to the programme at its sole discretion, with or without notice, even though changes may affect the value of Petromiles or rewards already accumulated. For example, BPCL may increase or decrease the Petromiles required for a reward or limit the number of participating outlets for a particular reward.
  5. Any change of information as provided in the PetroBonus Application Form must be notified in writing to us at PetroBonus, P.O. Box No.16579, Worli, Mumbai – 400018 or call us on our Helpline Nos. 1800-22-2725 (Toll Free) or 022-4042 2725 or email us at ni.muelorteptarahb@sunobortep
  6. The programme and any benefit, offering or the like relating to the programme, shall not be construed as to constitute a contract or otherwise establish a contractual relationship between BPCL and any Member.
  7. Nothing in the BPCL PetroBonus Programme rules is intended or shall be construed to create or establish any agency, partnership or joint venture relationship between BPCL and the Members and partners.
  8. The PetroBonus Programme has no predetermined termination date and may continue until such time as BPCL decides to terminate the programme, at any time, with or without notice.
  9. Each Member is responsible for remaining knowledgeable as to the programme rules and as to the number of Petromiles in his or her account. BPCL will send correspondence to Members to advise them of matters of interest, including notification of programme changes and Petromiles statement from time to time. However, neither BPCL, its subsidiaries, affiliates or allied companies nor programme management service providers nor the owners of participating outlets nor companies participating as partners in the programme will be liable for any failure to do so and will not be responsible for correspondence lost or delayed in the mail. The latest terms and conditions shall be available on request or can be viewed on the website of the programme.
  10. Terms and conditions of PetroBonus Programme are governed by the laws of the Republic of India and will be restricted to the Mumbai jurisdiction under the Mumbai High Court.
  11. Terms and conditions of the PetroBonus Programme are subject to change without prior notice and for further details Members may log onto www.petrobonus.com.
 
   
Please address all your queries, comments regarding reward items, etc within 30 days of receipt of reward to PetroBonus, P. O. Box No. 16579, Worli, Mumbai 400018.